To create an account and sign up on our website, you need to fill in the registration form on the SIGN UP page. To complete your registration, you must enter your details in the required fields, marked with * (an asterisk). You also need to enter your email address, create a password following the rules shown below the PASSWORD field, and confirm the password you entered. Once you have filled in the registration form with complete and valid details, click the SIGN UP button.

You will then receive an email asking you to confirm your registration. After completing your registration, please check your inbox as well as your spam (junk) folder. To complete your registration, you need to open the email and click the CONFIRM button. You will then be automatically redirected to the website, where you can log in with your details and access your user account.
If you haven't received the registration confirmation email, check whether you entered a valid email address when filling in the registration form.

By signing up on our website, you get the following:

• Quick and easy online ordering of products through our website.
• An overview of your previous purchases.
• The ability to contact us and send us a message at any time. You can send a message directly from your account, which you access by clicking your name in the corner and selecting the MESSAGES section from the drop-down menu. You will receive a reply as soon as possible.
• The ability to reserve larger quantities of certain products or to reserve products that are currently out of stock.
• Adding products to your wishlist by clicking the heart icon while viewing a product.
• The option to send products as a gift to someone special.
• The latest news, new arrivals, sales and current promotions through our NEWSLETTER. To receive the newsletter at your email address, you need to select the I WANT TO RECEIVE THE NEWSLETTER option when signing up.
• Special shopping perks.

When you log in to your account on our website, you have the following options:

• My profile: view the details you have entered and the payment cards you have added, and edit them;
• My orders: view your completed orders;
• Product returns: information on and status of your product return requests;
• Wishlist: view the products you have added to your wishlist;
• Promo codes: view all used and unused promo codes;
• Help: send a message to our customer help and support team;
• Messages: view all messages sent and received so far;
• Service and complaints: submit complaints. To access this page, you need to log in to your account again.

If you have forgotten the password you set when signing up on our website, please click the FORGOTTEN PASSWORD button and enter the email address you used when signing up.

We will send a link to your email address that you can use to create a new password.

Products on the website are organized into categories that you can easily browse using the main menu at the top of the page. When you click a category, a list of subcategories will open, and choosing one of them displays all the products that belong to it.

To make it easier to find what you are looking for, you can filter products by various criteria that match your preferences. Within each category, you can also sort products by rating, price, name or most recently added.

If you want to quickly view basic information about a product, just hover your mouse over the product image and click the QUICK VIEW option.

The fastest way to find a specific product is to search. Enter the name, product code or a keyword in the search field, and the system will show the products that match your query or are closest to it.

The consumer has the right to withdraw from a contract concluded at a distance or off business premises within 14 days, without giving any reason and without additional costs, except for the costs provided for by law.

The direct costs of returning the goods are borne by the buyer, unless otherwise agreed.

For contracts for the sale of goods, the 14-day period starts from the day the goods come into the possession of the consumer or a third party designated by the consumer, other than the carrier.

The consumer exercises the right to withdraw from the contract by a statement, which can be given on the contract withdrawal form or in any other unambiguous way. The contract withdrawal form can be downloaded from our website.

The withdrawal statement is considered timely if it is sent to the trader within 14 days of the day the consumer received the goods. The withdrawal statement takes legal effect from the day it is sent to the trader.

The consumer must return the goods without delay, and no later than 14 days from the day the withdrawal form was sent.

The consumer is liable only for any diminished value of the goods resulting from handling the goods in a way that is not necessary to establish the nature, characteristics and functioning of the goods. The trader must refund all payments received from the consumer, including delivery costs, without delay, and no later than 14 days from the day the withdrawal statement is received. The trader may withhold the refund until the returned goods have been received or until the consumer has provided proof that the goods were sent, whichever comes first.

The consumer does not have the right to withdraw from the contract in the following cases:

• Provision of services after the service has been fully performed, if performance began with the consumer's prior express consent and acknowledgement that they lose the right of withdrawal once the trader has fully performed the contract;
• Supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period;
• Supply of goods made to the consumer's specifications or clearly personalized goods;
• Supply of goods that are liable to deteriorate or have a short shelf life;
• Supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
• Supply of goods which, after delivery, are by their nature inseparably mixed with other goods;
• Contracts where the consumer has specifically requested a visit from the trader for urgent repairs or maintenance;
• Supply of sealed audio or video recordings or computer software that were unsealed after delivery;
• Supply of newspapers, periodicals or magazines, except for subscription contracts;
• Contracts concluded at a public auction;
• Provision of accommodation other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities, if the contract provides for performance on a specific date or within a specific period;
• Supply of digital content not supplied on a durable medium, if performance began with the consumer's prior express consent and acknowledgement that they thereby lose the right to withdraw from the contract.

Form to be filled in: Contract withdrawal form (PDF)

If you notice any problem with the operation of an electrical device, you should stop using it immediately and report the problem at the store where the device was purchased in order to file a complaint.

For more information or help, you can contact our customer service every business day from 8 a.m. to 8 p.m. at the phone number: 021455558.

Consumer rights are governed by the Law on Consumer Protection ("Official Gazette of RS", No. 88/2021).

A consumer is a natural person who buys goods or services to meet personal needs, that is, for purposes not related to their business or commercial activity.

Customers who use a product for business or commercial purposes are not considered consumers within the meaning of the above law.

Products purchased for personal use are covered by the seller's legal liability for conformity of the goods with the contract for 24 months from the date of purchase.

Products used for business or commercial purposes are covered by a manufacturer's warranty of 12 months, if so provided by the warranty terms.

The manufacturer's warranty does not affect the consumer's statutory rights regarding conformity of the goods.

How do I file a complaint?

If a product does not conform to the contract, you should contact the seller from whom it was purchased, bringing:

• the purchased product;
• proof of purchase (a fiscal receipt or other proof of purchase).

After receiving the complaint, the seller must:

• issue the consumer a written confirmation of receipt of the complaint;
• provide a response within 8 days at the latest (in writing or electronically);
• inform the consumer whether the complaint has been accepted;
• state how and within what time frame the complaint will be resolved.

The seller must resolve the complaint within:

• 15 days from the date the complaint was filed;
• 30 days for technical goods and furniture.

If, for objective reasons, the complaint cannot be resolved within the specified time frame, the seller must inform the consumer, propose a new deadline and obtain the consumer's written consent to the extension. The deadline can be extended only once.

A product conforms to the contract if it:

• matches the description given by the seller;
• has the properties shown in the sample or model;
• has the properties required for a particular purpose that was known to the seller;
• has the properties required for the normal use of products of the same type;
• in quality and performance, matches what is usual for that type of product.

There is no liability for conformity if the defect resulted from:

• failure to follow the instructions for use or maintenance;
• unprofessional or careless handling of the device;
• intervention by an unauthorized service center;
• damage caused by electric shock, lightning strike or natural disasters.

Complaints do not cover normal wear of consumable parts such as:

• carbon brushes;
• bearings;
• bulbs and lamps;
• blades;
• batteries;
• cables;

Except where it is established that the defect existed at the time of purchase.

Dispute resolution

The manufacturer's warranty is a voluntary obligation of the manufacturer and does not affect the consumer's rights based on the statutory liability for conformity of the goods.
A consumer dispute can also be resolved out of court.
Out-of-court resolution of consumer disputes is carried out before a body for out-of-court dispute resolution kept by the competent ministry, in accordance with the Law on Consumer Protection.