How to Order

ONLINE ORDERS

There are three simple ways to successfully order and buy products online on our website.

1. Log in and sign up

To shop online and order products this way, you need to be a registered user and log in to your account. If you haven't signed up before, you can do so by clicking the Log in option and then the Sign up button.

The advantages of this option are: faster ordering (the details needed to create an order are already saved in the system, so you don't have to enter them again every time), products you previously selected are kept in your cart, and special perks for registered users, such as a wishlist.

2. Quick login (log in with your Facebook or Gmail account)

You don't need to be a registered user to quickly order products through our website. All you need to do is log in with your Facebook or Gmail account.

The advantage of this way of ordering is also speed (since you don't have to enter your details every time), as well as the ability to track your order history.

Whichever option you choose, the process of creating an order (the online shopping guide) differs only in step 7 and partly in step 8.

To shop online and order products this way, you need to be a registered user and log in to your account. If you haven't signed up before, you can do so by clicking the Log in option and then the Sign up button.

The advantages of this option are: faster ordering (the details needed to create an order are already saved in the system, so you don't have to enter them again every time), products you previously selected are kept in your cart, and special perks for registered users, such as a wishlist.

2. Quick login (log in with your Facebook or Gmail account)

You don't need to be a registered user to quickly order products through our website. All you need to do is log in with your Facebook or Gmail account.

The advantage of this way of ordering is also speed (since you don't have to enter your details every time), as well as the ability to track your order history.

Whichever option you choose, the process of creating an order (the online shopping guide) differs only in step 7 and partly in step 8.

ONLINE SHOPPING GUIDE

1. Choose the item you want, set the quantity and click the ADD TO CART button. You can choose a product from the navigation menu or by searching for products by name or product code. Depending on the type of product, there are limits on the quantity you can order (6 pcs). If you are interested in larger quantities, feel free to contact our CALL CENTER or write to us at info@galaxy-professional.com.

2. You can add an unlimited number of different items to your cart in the same way. Once you add the first product, an order is created in your cart and stays active until you finish ordering.

3. You can stop the ordering process at any time, and your active order will remain open.

4. All products in your cart are reserved for you for 3 hours. Due to the large number of online purchases on our website, if you don't complete your order within that time, some of the products in your cart may become unavailable in the meantime, or the available quantity may be lower than what you originally selected.

5. If you have a PROMO CODE, you can enter it “manually” or automatically in the corresponding field, located below your order total. Each promo code is valid for a limited time and can be used for only one online purchase. You can enter the promo code at any point while creating your order, before you click the COMPLETE ORDER button.

6. Once you have selected and added to your cart all the items you are interested in, press the ORDER button in your active order.

7. Log in option (for registered users): If you are already logged in, go to the next step. If you haven't logged in to your account yet, enter your email and password in the login field and select LOG IN.

Continue as guest option (for users who don't want to sign up): Select CONTINUE AS GUEST.

Quick login option (log in with your Facebook or Gmail account): Select QUICK LOGIN and log in to our website with your Facebook or Gmail account.

8. After creating your order, you go through 3 steps in the ordering process. First, check and, if needed, edit your details (for registered users), or enter the details needed for delivery: first name, last name, address, phone number and email address (for unregistered users). In this step you can also choose the SEND AS A GIFT option. Before completing your order, please check that all the details you entered are correct.

9. Next, you need to choose the DELIVERY METHOD. You can choose Courier delivery (with the delivery fee shown next to it) or Pickup at the wholesale store (Novi Sad). If you select Pickup at the wholesale store (Novi Sad), your package will be ready no later than the next business day. When your package is ready, you will receive an SMS notification. The deadline for picking up your package at the wholesale store (Novi Sad) is 5 business days. You can pick up your package on business days from 8 a.m. to 3:30 p.m.

10. Then choose PAYMENT. In this step you can choose how to pay: cash on delivery, online by payment card, or by bank transfer. For users registered as businesses, there is also the option to pay by invoice.

11. Complete your order by clicking the CONFIRM ORDER button.

12. Your order will then be automatically forwarded to our sales department and prepared for shipping or personal pickup as soon as possible. You will receive an email with all the details of your order. You can track the status of your order by clicking the TRACK YOUR SHIPMENT button in the order confirmation email.

NOTE:
For registered users who have placed orders before, the details entered for the previous order are saved automatically.